Return and refund policy

1. Cancellation Policy

We understand that plans change. However, we aim to ship orders as quickly as possible (often within 24 hours).

Before Shipment:

If you cancel before the item has been processed or shipped, you will receive a full refund.

Please contact us immediately at support@goodgoodspatio.com.

After Shipment:

If the order has already been shipped or is in the "Processing" stage with our logistics partner (where we cannot intercept it), it will be treated as a Return.

You may refuse the package upon delivery, or return it after receiving it. In this case, return shipping costs and a restocking fee (see below) will apply.

2. Return Policy

We accept returns within 30 days of the delivery date.

Eligibility Conditions:

Items must be unused, unwashed, and in their original condition.

All original tags and packaging must be intact.

⚠️ IMPORTANT: Vacuum-Sealed Cushions

For cushions shipped vacuum-sealed, returns CANNOT be accepted if the package has been opened and the product has expanded, unless the item is verified as defective.

Reason: Once expanded, these items cannot be re-compressed to fit into the original shipping box for return transport. Please verify the size and color before opening the vacuum seal.

3. Return Process & Fees

A. Non-Quality Returns (Customer Remorse) If you changed your mind, ordered the wrong size/color, or simply do not like the item:

Return Shipping: The customer is responsible for return shipping costs.

Option: You may use your own carrier, or request a pre-paid shipping label from us. If you use our label, the cost will be deducted from your refund.

Restocking Fee: A 8% restocking fee will be deducted from your refund to cover inspection, repackaging, and warehouse handling.

Original Shipping: Original shipping charges (if any) are non-refundable.

B. Quality Issues or Wrong Items If you received a defective, damaged, or incorrect item:

Please contact us within 48 hours of delivery with photos of the issue.

We will provide a full refund or a free replacement.

We will cover all shipping costs associated with the return or exchange.

4. How to Initiate a Return

Step 1: Contact Us Email us at support@goodgoodspatio.com with your Order # and the reason for your return.

Step 2: Receive Your Label & RMA Upon approval, we will email you a Return Merchandise Authorization (RMA) number along with your printable pre-paid return shipping label.

Step 3: Pack & Ship Pack the item securely in its original packaging. Attach the provided return label to the outside of the box and drop it off at the designated carrier. (If you choose to use your own shipping method instead of our provided label, please ship to our return center below and provide us with the tracking number):

Return Address: 10525 Redwood Avenue, Fontana, CA 92337

5. Refunds

Processing Time: Once your return is received and inspected at our warehouse, we will process your refund within 3-7 business days.

Notification: You will receive an email confirmation once the refund is issued.

Funds Availability: Please allow an additional 3-5 business days for your bank or credit card company to post the refund to your account.

6. Contact Us

If you have any questions about returns or cancellations, please reach out to us:

Email: support@goodgoodspatio.com