Overview At GoodGoods, we are committed to delivering our products to your outdoor space in a reliable and timely manner. Our shipping processes are designed to ensure that your cushions arrive in the condition expected for immediate use.

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1. Shipping Costs

We strive to keep shipping costs low and transparent. Shipping fees are calculated based on the order total (after discounts and before taxes).

Standard Shipping:

Orders $99.00 and up: Free Shipping

Orders under $99.00: Flat rate of $11.99

Sales Tax: Applicable sales tax will be calculated and collected at checkout based on your shipping destination.

2. Shipping Destinations

Where We Ship: We currently ship to street addresses within the continental United States only.

Where We Do Not Ship: We do not ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, APO/FPO addresses, or international locations.

Note: Our furniture and large cushions require physical addresses for delivery due to size restrictions.

3. Delivery Timeframes

The total time to receive your order includes Processing Time + Transit Time.

Order Cutoff Time: 5:00 PM  Monday - Friday. Orders placed after this time will be processed the next business day.

Handling/Processing Time: 1-2 Business Days (Monday-Friday).

This is the time it takes for us to prepare your order for shipment.

Transit/Shipping Time:

Standard Areas: 2-4 Business Days (Monday-Friday).

Remote Areas: 5-8 Business Days (Monday-Friday).

Total Estimated Delivery: generally 3-6 business days for most US locations.

Note: Delivery times may vary due to holidays, severe weather, or carrier delays.

4. Shipping Carriers

To ensure the fastest and most reliable delivery, we utilize a network of major carriers and logistics partners, including:

UPS

FedEx

USPS

Trusted Logistics Partners (depending on item size and destination)

5. Order Tracking

Once your order ships, you will receive a Shipment Confirmation Email containing your order number, carrier information, and a tracking number.

Please allow up to 24 hours for the tracking information to update on the carrier's website.

If you do not receive your confirmation email, please check your spam/junk folder or contact us at support@goodgoodspatio.com.

6. Address Accuracy & Changes

Please ensure your shipping address is correct before completing your purchase.

Address Corrections: If you need to update your address, please contact us immediately (within 1 hour of placing the order). We cannot guarantee address changes once the order has been processed or shipped.

Re-routing Fees: If a package needs to be re-routed after shipment due to an incorrect address provided by the customer, additional carrier fees may apply.

7. Lost or Damaged Packages

Damaged in Transit: If your package arrives damaged, please take photos of the condition and contact us within 48 hours of delivery.

Lost Packages: If your tracking shows "Delivered" but you have not received it, please check around your property and with neighbors. If it is still missing, contact us immediately so we can assist you in filing a claim with the carrier.

8. Returns & Exchanges

For detailed information on returns, please refer to our Return & Refund Policy page.

Return Shipping Cost: Customers are responsible for return shipping costs unless the item is defective or the wrong item was received.

9. Contact Us

If you have any questions regarding your order or this policy, please contact our customer support:

Email: support@goodgoodspatio.com

Address: 4700 Wilbur Ave, Oakley, CA 94561